We are experiencing a high volume of emails at the moment and are working through these as quickly as possible. Wait times can vary, so please bare with us over this busy time.
Most of our boots are in stock and ready for immediate dispatch. Others are available for pre-order and the shipping times are detailed on the individual product page.
We ship worldwide with DHL Express, for the fastest & most reliable service.
All orders are shipped within 24hrs of ordering. During busy periods this can extend to 48-72hrs. The couriers we use do not collect on weekends.
Shipping costs are UK : FREE | EU : £20.00 | WORLDWIDE : £25.00
Tracking information is automatically emailed to all customers. If you don't receive this, please check your spam folder.
You have 30 days from the date of delivery to decide whether to keep your order or not.
Note: When you first try on your new boots, please stand on a carpeted surface to protect the soles until you’re sure you want to keep them.
Return costs are the responsibility of the customer, we can help facilitate this with a pre-paid returns label if needed, but we reserve the right whether to offer this or not. The cost of the label will come off your refund. We are also unable to refund any shipping costs.
We recommend you stay true to size. Please get in touch for a more details.
Interested in stocking FROMTHEFIRST? Email firstname.lastname@example.org