Note: When you first try on your new boots, please stand on a carpeted surface to protect the soles until you’re sure you want to keep them.

You have 28 days from the date of delivery to decide whether to keep your order or not. 14 days to notify us of your intent to return and a further 14 days to return the goods to us. Items on sale are non-returnable.

Return costs are the responsibility of the customer, we can help facilitate this with a pre-paid returns label if needed, but we reserve the right whether to offer this or not. The cost of the label will come off your refund. We are also unable to refund any shipping costs.

Please click here to use our Returns Portal.

If you paid with PayPal, use this link to send the parcel back with PayPal covering the cost.