Shipping.
UK : Free | EU: £20 | Worldwide : £30
All orders ship from our UK warehouse, usually the same/next business day by DHL Express, the fastest & most reliable worldwide service. Orders placed during a sale period may experience delays in dispatch.
Duties & Taxes.
FROMTHEFIRST will cover all duties and taxes for all US, EU, UK and Australian orders. Please pay any duties and taxes asked by DHL and once you are sure you are happy with your order, send us the receipt for these charges and we will refund your order directly for this amount.
For President Trump's new 2025 import tariffs, for all goods imported to the US from the UK, we will cover this extra charge for you. Just our way of supporting our loyal US customers.
Most countries benefit from some form of 'de minimis' threshold value, a minimum value of goods below which no duties and/or taxes are charged by customs authorities. See the list below. Some orders may require duties & taxes to be paid on delivery, depending on your countries import rules. Customers are responsible for paying any import tax/duties bills they may receive.
Email support@fromthefirst.com should you have any special requests when it comes to duties and taxes.
|
Country |
Duty de minimis |
Tax de minimis |
|
Australia |
1000.00 AUD |
1000.00 AUD |
|
Austria |
150.00 EUR |
0.00 EUR |
|
Belgium |
150.00 EUR |
0.00 EUR |
|
Canada |
20.00 CAD |
20.00 CAD |
|
Denmark |
150.00 EUR |
0.00 EUR |
|
France |
150.00 EUR |
0.00 EUR |
|
Germany |
150.00 EUR |
0.00 EUR |
|
Ireland |
150.00 EUR |
0.00 EUR |
|
Italy |
150.00 EUR |
0.00 EUR |
|
Japan |
10000.00 JPY |
10000.00 JPY |
|
Mexico |
$50.00 USD |
50.00 USD |
|
Netherlands |
150.00 EUR |
0.00 EUR |
|
Norway |
NOK 350.00 |
NOK 350.00 |
|
Portugal |
150.00 EUR |
0.00 EUR |
|
Saudi Arabia |
SAR 1000.00 |
0.00 USD |
|
Spain |
150.00 EUR |
0.00 EUR |
|
Sweden |
150.00 EUR |
0.00 EUR |
|
Switzerland |
CHF 0.00 |
CHF 0.00 |
|
United Arab Emirates |
AED 1000.00 |
AED 0.00 |
|
United States |
800.00 USD |
Varies |
Returns.
You have 14 days from the date of receiving your order to process your return. We can provide you with a pre-paid returns label (subject to availability), this cost varies (contact us for a price) and would be deducted from your refund. Sale purchases are only eligible for an exchange/store credit. Made-to-order or custom items are strictly non-refundable, please be sure of your size before ordering to avoid disappointment
Please note: When you first try on your new boots, stand on a carpeted surface to protect the soles until you’re sure you want to keep them. Items returned in an unsellable condition, i.e. wear to the sole or creasing to the upper, may be declined or incur a restocking fee.