Signature Backpack - Black Suede

We recommend you stay true to your UK/US size. Most of our customers take the same size as they do SLP. If between sizes, the majority of our customers size down. If you need more sizing advice click here.

Shipping.

Shipping is free in the UK, £20 to the EU and £30 to anywhere else in the world.

We ship all orders by DHL Express, for the fastest & most reliable service. Typically 1-3 days depending on the country/state. Orders ship from our UK warehouse, usually shipped the same day Mon-Fri. During busy periods like seasonal sales, this will extend slightly.

Tracking information is automatically emailed to all customers. If you don't receive this, please check your spam folder.

Any shipments declined by the customer will incur a £90GBP failed delivery charge.

Returns.

Items purchased on sale are not eligible for return, please be sure of your size before ordering to avoid disappointment. Made-to-order items are strictly non-returnable. For all other orders, the returns period is 14 days from the date of receiving. We offer hassle-free pre-paid returns for £10GBP for UK / $40USD for USA / £60GBP for all other countries, subject to availability. You are of course still welcome to return at your own cost.

Note: When you first try on your new boots, please stand on a carpeted surface to protect the soles until you’re sure you want to keep them. If they’re returned in an unsellable condition, i.e. damage to the sole or excessive creasing to the upper, then we may decline your return or charge you a restocking fee of £120GBP.

Duties & Taxes.

Orders placed on fromthefirst.com may require duties & taxes to be paid on delivery. Customers will always be responsible for paying any import bills they may receive.

Customers in the United States, benefit from no duties on imports under $800, due to de minimis.

De minimis is a threshold that exempts imports from duty and or tax/VAT and differs by country. See below a brief list of de minimis for select countries: