Diego 45mm Side Zip Western Boot - Camel Suede

We recommend you stay true to your UK/US size. Most of our customers take the same size as they do SLP. If between sizes, the majority of our customers size down. If you need more sizing advice click here.

Shipping.

During the Black Friday sale period, dispatch times will vary due to the demand, so please bare with us.

Shipping is free in the UK, £20 to the EU and £30 to anywhere else in the world.

We use multiple different couriers to ship depending on your location, for the fastest & most reliable service. Orders ship from our UK warehouse, usually shipped the next day Mon-Fri. During busy periods like seasonal sales, this will extend.

Tracking information is automatically emailed to all customers. If you don't receive this, please check your spam folder.

Any shipments declined by the customer will incur a £90GBP failed delivery charge.

Returns.

Items purchased on sale are not eligible for return, please be sure of your size before ordering to avoid disappointment. Made-to-order items are strictly non-returnable. For all other orders, the returns period is 14 days from the date of receiving. We are not currently able to provide pre-paid returns labels, but hope to re-offer this service in due course.

Note: When you first try on your new boots, please stand on a carpeted surface to protect the soles until you’re sure you want to keep them. If they’re returned in an unsellable condition, i.e. damage to the sole or excessive creasing to the upper, then we may decline your return or charge you a restocking fee of £120GBP.

Duties & Taxes.

Orders placed on fromthefirst.com may require duties & taxes to be paid on delivery. Customers will always be responsible for paying any import bills they may receive.

Customers in the United States, benefit from no duties on imports under $800, due to de minimis.

De minimis is a threshold that exempts imports from duty and or tax/VAT and differs by country. See below a brief list of de minimis for select countries: